Shipping policy

At Sensa Lingerie, we are committed to providing clear and transparent shipping information. Please review the following details before placing your order.

1. Shipping Destinations

Sensa Lingerie currently ships to the following eight countries:

United States
Canada
United Kingdom
Australia
Germany
France
Ireland
Netherlands

Orders to destinations outside these supported countries are not currently available.

2. Shipping Method & Delivery Time

All orders are shipped from China through our cross-border logistics partners using Standard Shipping.

Order Processing: 1–3 business days after payment confirmation.

Estimated Delivery: 8–15 business days after dispatch.

These estimates apply to all eight supported destinations under normal shipping conditions.

Processing takes place Monday through Friday, excluding applicable public holidays. Processing time is separate from shipping transit time.

Delivery estimates are not guaranteed. Customs clearance, carrier operations, weather conditions, and peak-season demand may affect actual delivery times.

3. Shipping Rates

The following shipping rates apply to all eight supported countries:

Order Value	Shipping Method	Estimated Transit Time	Shipping Fee
Under USD $69	Standard Shipping	8–15 business days after dispatch	USD $9.99
USD $69 or more	Standard Shipping	8–15 business days after dispatch	Free

Shipping charges are calculated based on the qualifying order value and displayed at checkout.

4. Shipping Origin

Orders are fulfilled and dispatched from our logistics partners in China.

Our international delivery process may involve cross-border carriers and local delivery partners in the destination country.

5. Customs, Taxes & Import Duties

Sensa Lingerie covers applicable import duties, customs-related taxes, and import VAT for orders shipped to our supported destinations.

Customers will not be required to pay additional import duties or import VAT upon delivery.

Any applicable import-related charges are handled by Sensa Lingerie and our logistics partners.

If you unexpectedly receive a request for payment of import duties or import taxes related to your order, please contact info@sensalingerie.com before making any payment so we can investigate and assist.

6. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates may take up to 48 hours to become available.

7. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation may no longer be possible. This does not affect any cancellation or withdrawal rights that apply under relevant consumer protection laws.

For assistance, contact info@sensalingerie.com as soon as possible.

8. Address Changes & Delivery Issues

Please ensure that your shipping address is complete and accurate when placing your order.

If you need to update your address, contact us within 24 hours of placing your order. We will make reasonable efforts to accommodate your request before dispatch.

Address changes cannot normally be made once the parcel has shipped.

If a package is returned due to an incorrect or incomplete address or recipient unavailability, please contact our customer service team to discuss available reshipping or refund options. Any applicable additional shipping charges will be communicated before further action is taken, subject to applicable consumer rights.

9. Currency & Foreign Transaction Fees

All product prices, shipping fees, and checkout transactions are denominated in USD.

Your bank or payment provider may apply currency conversion or foreign transaction fees when paying in another currency. These financial institution charges are separate from import duties and taxes covered by Sensa Lingerie.