Product
What materials are your lingerie products made of?
Our products are made from carefully selected fabrics designed for comfort, softness, and everyday wear.
Material composition varies by product. Please refer to each product page for detailed fabric information, including material composition and care instructions.
How should I care for my lingerie?
To help maintain the quality and longevity of your lingerie, we recommend:
- Hand washing with cold water
- Avoiding bleach
- Avoiding high heat drying
- Air drying when possible
Please follow the care instructions provided on each product page.
How do I choose the right size?
Each product page includes a detailed size guide.
We recommend measuring your bust, waist, and other relevant measurements, then comparing them with the size chart.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you need help before ordering, please contact our customer support team.
What sizes are available?
Our available sizes vary by product.
Most collections include sizes ranging from S to 4XL, with selected styles available in extended sizes.
Please check the size guide on each product page for specific measurements.
Are product colors exactly the same as shown in the photos?
We make every effort to display product colors accurately.
However, slight differences may occur due to lighting conditions, screen settings, or device displays.
Can I purchase matching pieces separately?
Availability depends on each product.
Some sets are sold together only, while certain styles may offer separate pieces.
Please check the product page or contact us if you have questions about a specific item.
Shipping
Do you ship internationally?
Yes. We currently ship to eight countries: the United States, Canada, the United Kingdom, Australia, Germany, France, Ireland, and the Netherlands.
All supported destinations have the same standard shipping rates and free-shipping threshold.
How much does shipping cost?
Standard shipping costs USD $9.99 for orders under USD $69.
Orders of USD $69 or more qualify for free standard shipping across all eight supported countries.
Where are orders shipped from?
Orders are fulfilled and shipped from our logistics partners in China using cross-border shipping services.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery takes 8–15 business days after dispatch under normal conditions. Delivery times may vary due to customs clearance, carrier delays, or seasonal demand.
What shipping carriers do you use?
We work with trusted international logistics partners and local delivery services to ensure reliable delivery.
The available carrier may vary depending on the destination.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking details to become active.
Will I need to pay customs duties or import taxes?
No additional import duties or import VAT are payable by customers upon delivery.
Sensa Lingerie covers applicable import-related taxes and duties for orders shipped to our supported countries.
If you receive an unexpected request for an import-related payment, please contact info@sensalingerie.com before paying so we can assist.
Orders & Payment
Can I cancel or modify my order?
Orders can be cancelled before shipment.
If you need to update your order information, please contact us within 24 hours after placing your order.
Once an order has been shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
We accept payments through PayPal.
Customers can also use major credit and debit cards supported through PayPal checkout, including:
- Visa
- Mastercard
- American Express
- Discover
Is my payment information secure?
Yes.
Payments are securely processed through trusted payment providers.
We do not store your complete payment information on our website.
Returns & Exchanges
Can I return my order if I change my mind?
For eligible online purchases delivered to the United Kingdom, Germany, France, Ireland, or the Netherlands, customers may request cancellation within 14 days of delivery under applicable withdrawal rights. Sensa Lingerie does not require the items to be returned for qualifying requests.
For other destinations, voluntary change-of-mind returns are generally not available, except where required by applicable law.
What if I receive a defective, damaged, or incorrect item?
Please contact info@sensalingerie.com as soon as possible. We recommend reporting issues within 7 days of delivery to help us resolve them promptly.
Photos may help us investigate, but an unboxing video is not required. Your statutory rights are not limited by our recommended reporting period.
Do I need to ship my items back for an approved refund?
No. Under our current resolution policy, customers are not required to return items for approved refunds or qualifying UK and EU withdrawal requests.
Please contact our customer service team so we can process your request.
Other
Do you offer gift wrapping?
We currently do not offer gift wrapping services.
Do you offer personalized products?
We currently do not offer personalization services.
How can I contact customer support?
If you have any questions about products, orders, shipping, or policies, please contact us:
Email:info@sensalingerie.com
Our customer service team responds Monday–Friday, excluding weekends and public holidays.
Any question?
You can contact us through our contact us page! We will be happy to assist you.