Product
What materials are your lingerie products made of?
Our products are made from carefully selected fabrics designed for comfort, softness, and everyday wear.
Material composition varies by product. Please refer to each product page for detailed fabric information, including material composition and care instructions.
How should I care for my lingerie?
To help maintain the quality and longevity of your lingerie, we recommend:
- Hand washing with cold water
- Avoiding bleach
- Avoiding high heat drying
- Air drying when possible
Please follow the care instructions provided on each product page.
How do I choose the right size?
Each product page includes a detailed size guide.
We recommend measuring your bust, waist, and other relevant measurements, then comparing them with the size chart.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you need help before ordering, please contact our customer support team.
What sizes are available?
Our available sizes vary by product.
Most collections include sizes ranging from S to 4XL, with selected styles available in extended sizes.
Please check the size guide on each product page for specific measurements.
Are product colors exactly the same as shown in the photos?
We make every effort to display product colors accurately.
However, slight differences may occur due to lighting conditions, screen settings, or device displays.
Can I purchase matching pieces separately?
Availability depends on each product.
Some sets are sold together only, while certain styles may offer separate pieces.
Please check the product page or contact us if you have questions about a specific item.
Shipping
Do you ship internationally?
We currently ship to selected countries, including:
- United States
- Canada
- United Kingdom
- Australia
Shipping availability, costs, and estimated delivery times are shown during checkout and detailed in our Shipping Policy.
Where are orders shipped from?
Orders are fulfilled and shipped from our logistics partners in China.
We use standard cross-border shipping services to deliver orders to customers in supported countries.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Standard shipping usually takes:
8–15 business days after dispatch.
Delivery times may vary due to customs clearance, weather conditions, carrier delays, or seasonal demand.
What shipping carriers do you use?
We work with trusted international logistics partners and local delivery services to ensure reliable delivery.
The available carrier may vary depending on the destination.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking details to become active.
Orders & Payment
Can I cancel or modify my order?
Orders can be cancelled before shipment.
If you need to update your order information, please contact us within 24 hours after placing your order.
Once an order has been shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
We accept payments through PayPal.
Customers can also use major credit and debit cards supported through PayPal checkout, including:
- Visa
- Mastercard
- American Express
- Discover
Is my payment information secure?
Yes.
Payments are securely processed through trusted payment providers.
We do not store your complete payment information on our website.
Returns & Exchanges
Can I return my product?
Due to the intimate nature of lingerie products, we do not accept general returns for preference, change of mind, or incorrect size selection.
However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will review your request and provide an appropriate solution, including a replacement or refund when applicable.
What if I receive a defective or incorrect item?
If you receive a defective, damaged, or incorrect item:
- Contact us within 7 days of delivery.
- Provide your order number.
- Provide photos and an unboxing video if available.
Once the issue is confirmed, we will provide a replacement or refund according to our policy.
In most approved cases, customers will not need to return the item.
Other
Do you offer gift wrapping?
We currently do not offer gift wrapping services.
Do you offer personalized products?
We currently do not offer personalization services.
How can I contact customer support?
If you have any questions about products, orders, shipping, or policies, please contact us:
Email:info@sensalingerie.com
Our customer service team responds Monday–Friday, excluding weekends and public holidays.
Any question?
You can contact us through our contact us page! We will be happy to assist you.