Payment Policy

1. Payment Security

Your security is our priority. All payments on SensaLingerie are encrypted and securely processed through trusted third-party payment providers. We do not store, process, or have access to your full payment details at any time.

Our website uses industry-standard security measures to ensure a safe and protected checkout experience.

2. Accepted Payment Methods

We currently accept payments via PayPal, including major credit and debit cards processed through PayPal, such as:

  • Visa

  • Mastercard

  • American Express

  • Discover

You may select your preferred payment method at checkout.

3. Billing Information

Please ensure that your billing information is accurate and matches the details associated with your payment method. Incorrect or incomplete information may result in payment delays or declined transactions.

4. Currency & International Payments

All transactions are processed in USD (United States Dollar).

For international orders, currency conversion rates and additional fees may apply depending on your bank or card issuer. These fees are determined by your payment provider and are outside of our control.

5. Payment Authorization

Once an order is placed, a temporary authorization may appear on your account. This is a standard process to verify payment details and available funds. Your account will only be charged the final order amount once the transaction is completed successfully.

6. Refunds

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider or financial institution.

Please note that original shipping fees (if applicable) are non-refundable unless otherwise stated. For more details, please refer to our Refund Policy.

7. Chargebacks

If you have any concerns regarding your order or payment, we kindly encourage you to contact our customer support team before initiating a chargeback. This allows us the opportunity to resolve the issue promptly and fairly.

Unauthorized or fraudulent chargebacks may result in order cancellation and potential restrictions on future purchases.

8. Payment Issues & Support

If you experience any issues during checkout or have questions regarding payments, please contact us at:

📧 info@sensalingerie.com

Our team is happy to assist you and ensure a smooth and secure shopping experience.