Payment Policy

1. Payment Security

Your security is our priority. All payments on SensaLingerie are encrypted and securely processed through trusted third-party payment providers. We do not store or directly process customers' full payment card details. Payments are securely processed through PayPal.

Our website uses industry-standard security measures to ensure a safe and protected checkout experience.

2. Accepted Payment Methods

We currently accept payments via PayPal, including major credit and debit cards processed through PayPal, such as:

Visa
Mastercard
American Express
Discover

You may select your preferred payment method at checkout.

3. Billing Information

Please ensure that your billing information is accurate and matches the details associated with your payment method. Incorrect or incomplete information may result in payment delays or declined transactions.

4. Currency & International Payments

All transactions are processed in USD (United States Dollar).

Sensa Lingerie covers applicable import duties, customs-related taxes, and import VAT for orders shipped to our supported destinations. Customers are not required to pay additional import-related taxes or duties upon delivery.

For international orders, your bank or payment provider may apply currency conversion or foreign transaction fees. These fees are determined by your payment provider and are outside of our control.

5. Payment Authorization

Depending on the payment method and payment provider, a temporary payment authorization may appear before the transaction is completed. Any applicable authorization or charge will be handled according to your payment provider's procedures. This is a standard process to verify payment details and available funds. Your account will only be charged the final order amount once the transaction is completed successfully.

6. Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refunds, including any applicable original shipping charges, will be processed in accordance with our Return & Exchange Policy and applicable consumer protection laws.

Refund processing times may vary depending on your payment provider or financial institution.

7. Chargebacks

If you have any concerns regarding your order or payment, we kindly encourage you to contact our customer support team before initiating a chargeback. This allows us the opportunity to resolve the issue promptly and fairly.

Unauthorized or fraudulent chargebacks may result in order cancellation and potential restrictions on future purchases.