Privacy Policy
Last updated: July 1, 2025
At Sensa Lingerie (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit sensalingerie.com, make a purchase, subscribe to our emails, or interact with us through our marketing and services.
1. Information We Collect
We collect personal information in the following ways:
a. Information You Provide
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Account details: name, email address, password.
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Order details: billing and shipping address, phone number, payment information (processed securely via Shopify Payments, PayPal, Stripe, or other providers).
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Marketing preferences: newsletter signup, SMS opt-in, participation in promotions or surveys.
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Customer support: information you share when contacting us.
b. Automatically Collected Data
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Device information: IP address, browser type, operating system.
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Usage data: browsing behavior on our website (pages visited, time spent, clicks).
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Cookies & tracking technologies: used to remember your preferences, improve shopping experience, and enable personalized advertising.
c. Third-Party Sources
We may receive information about you from our service providers (e.g., Shopify, Klaviyo, payment processors, analytics tools, and advertising platforms such as Google or Meta).
2. How We Use Your Information
We use your personal data for the following purposes:
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Order fulfillment: to process payments, ship products, and provide customer service.
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Account management: to create and manage your account with us.
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Email & SMS marketing (via Klaviyo): to send promotional offers, abandoned cart reminders, and personalized product recommendations.
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Advertising & retargeting: to show relevant ads on platforms like Google, Facebook/Instagram, and TikTok.
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Analytics & improvement: to understand shopping behavior and improve our website and product offerings.
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Legal & security: to detect fraud, comply with regulations, and protect our rights.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your shopping cart and preferences.
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Improve website performance and personalization.
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Measure and analyze traffic, engagement, and conversions.
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Enable advertising and retargeting campaigns across Google, Meta (Facebook/Instagram), TikTok, and other platforms.
You can manage cookie preferences in your browser settings. Please note some functions may not work properly if you disable cookies.
4. Sharing Your Information
We do not sell your personal data. We may share information only with:
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Shopify (our e-commerce platform provider).
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Payment processors (e.g., Shopify Payments, PayPal, Stripe).
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Email/SMS marketing provider (Klaviyo).
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Advertising platforms (Google, Meta, TikTok, Pinterest, etc.) for personalized marketing.
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Service providers assisting with website hosting, analytics, logistics, and customer support.
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Legal authorities when required by law or to protect our rights.
5. Your Rights
Depending on your location, you may have the right to:
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Access and request a copy of the personal data we hold about you.
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Correct or update inaccurate information.
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Request deletion of your data (“Right to be Forgotten”).
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Opt out of marketing emails or SMS (unsubscribe links are included in all communications).
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Manage cookie and advertising preferences.
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For EU/EEA residents: exercise rights under GDPR.
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For California residents: exercise rights under CCPA.
To exercise these rights, please contact us at info@sensalingerie.com.
6. Data Retention and Security
We retain personal information as long as necessary for the purposes described above or as required by law.
We implement reasonable technical and organizational measures to protect your data, but please note no system is completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. Updates will be posted on this page with the “Last updated” date.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at: