Shipping Policy

At Sensa Lingerie, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the following shipping terms before placing your order.

All orders are shipped from our warehouse in China.

Order Processing

• Order preparation typically takes 1–3 business days after payment is received.

• Orders are processed Monday to Friday, excluding weekends and public holidays.

• Processing time does not include shipping time.

Shipping & Delivery

• Standard international delivery usually takes 8–15 business days, depending on the destination and local courier services.

• We partner with reliable international couriers to ensure timely delivery.

• Delivery times are estimates and may vary due to customs delays, weather, or peak-season demand.

Order Cancellations

• You may cancel your order before it has been dispatched.

• Once an order has been shipped, it can no longer be cancelled.

Change of Address

• Please ensure your shipping address is complete and accurate during checkout.

• If you need to update your address, contact us at info@sensalingerie.com within 24 hours of placing your order.

• Once the order is in transit, we cannot change the shipping address.

If a parcel is returned to us due to an incorrect or incomplete address or recipient unavailability:

• We can reship the order once the customer pays the reshipment fee, or

• We can process a refund minus the original shipping fee.

This is standard international shipping practice.

Taxes & Duties

• Import taxes, duties, or customs fees may apply once the parcel arrives in your country.

• These charges are determined by local customs authorities and are the responsibility of the customer.

• For more information, please contact your local customs office.

Customs & Import Regulations

• Customers are responsible for ensuring that the items ordered comply with their local import regulations.

• We are not responsible for orders that are delayed, rejected, or seized by customs due to local restrictions.

Foreign Transaction Fees

• All transactions are processed in USD.

• Prices displayed in other currencies are for reference only.

• Depending on your bank, you may see exchange rate differences or foreign transaction fees.

Shipping Confirmation & Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

• Please allow up to 48 hours for the tracking information to update.