Shipping Policy

At Sensa Lingerie, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the following shipping terms before placing your order.

Order Processing·

• Order preparation typically takes 1–3 business days after payment is received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery

• Standard international delivery usually takes 8–15 business days, depending on the destination and local courier services.

• Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or high seasonal demand.

Order Cancellations

• You may cancel your order any time before dispatch.

• Once your order has been shipped, it can no longer be cancelled.

Change of Address

• Please ensure your shipping address is correct at checkout.

• If you need to update your address, contact us at info@sensalingerie.com within 24 hours of placing your order.

• Once an order is in transit, we cannot change the shipping address.

• Orders returned due to incorrect or incomplete addresses, or recipient unavailability, will not be reshipped.

Taxes & Duties

• Import taxes, duties, and customs fees may apply once the parcel arrives in your country. These charges are determined by local customs authorities.

• Customers are responsible for paying any applicable duties or taxes.

• For details, please contact your local customs office.

Customs & Regulations

• Customers are responsible for ensuring that items ordered comply with local import regulations.

• We are not liable for orders that are rejected or seized by customs due to local restrictions.

Foreign Transaction Fees

• All transactions on our website are processed in USD.

• Prices displayed in local currency are for reference only.

• Depending on your bank, you may be charged foreign transaction fees or see a slight difference due to exchange rates.

• For more details, please contact your bank or credit card provider.

Shipping Confirmation

• Once your order is shipped, you will receive a shipping confirmation email with tracking information.

• Please allow up to 48 hours for tracking details to update.