Return & Exchange Policy

At Sensa Lingerie, we take your comfort, privacy, and satisfaction seriously. Due to the intimate nature of our products, we follow a strict hygiene policy for all returns and exchanges.

💌 Return Eligibility
We do not accept returns or exchanges on lingerie, underwear, or bodysuits unless:

• The item is defective, damaged, or incorrect

• You notify us within 7 days of receiving your order

👉 Important: If your item is defective, damaged, or incorrect, please record an unboxing video (from the moment you open the package) and contact our customer service team with your order number. This helps us verify the issue quickly.
If your case meets the above, we’ll arrange a refund or replacement — no return shipment necessary.

📦 Non-Returnable Items

• Worn, washed, or used items

• Items without original tags or packaging

• Custom offers or gift cards

👙 Size Issue?
To help you choose the right size, please refer to our [Size Guide] or contact us before ordering.
For first-time customers, we offer one-time support in the form of a discount code or free replacement, subject to availability.

📩 Contact Us
If you have any questions, please contact us at:
📧 info@sensalingerie.com
We’ll respond within 24 hours.